Cancellation policy

1. Subscription Terms

By purchasing a subscription, you acknowledge that your subscription has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation. Your subscription will automatically renew at your selected frequency (e.g., weekly, bi-weekly, or monthly) until paused or canceled.

2. Cancellation & Cutoff Window

You may pause, skip, or cancel your subscription at any time through your Customer Portal or by contacting customer support at wendy@whitepinechocolates.com.

• Cutoff Notice: Cancellations or changes must be made at least 5 business days before your next scheduled billing date.

• Once an order has been billed or processed for shipment, that specific order cannot be cancelled or refunded. Your cancellation will take effect for the following billing cycle.

3. Perishable Product Returns & Refunds

Because chocolate is a temperature-sensitive food item, all subscription shipments are final sale and non-returnable. If your product arrives damaged or melted due to transit issues, please contact us within 24 hours of delivery with photos of the damaged item and packaging so we can issue a replacement or store credit.

4. Summer & Weather Pauses

During extreme weather conditions or warmer summer months, we reserve the right to temporarily pause shipments or require thermal packaging surcharges to prevent melting. You will be notified via email prior to any weather-related hold or charge.

5. Price Modifications

We reserve the right to adjust subscription pricing. Any price adjustments will be communicated to active subscribers via email at least 30 days prior to taking effect.